shutterstock_147642644Any grocer who didn’t think the new and growing competition from farmer’s markets and Walmart wasn’t proof enough of a new reality dawning for grocery retailing, the recent bombshell of Amazon’s purchase of Whole Foods is the most dramatic sign to date the industry is in a new paradigm.

The post Food for Thought: 5 Trends for Grocery Retail in 2017 appeared first on ClarityKit.

shutterstock_556117297-editA family business is one of the oldest forms of capitalism, but that certainly doesn’t make it an easier (see: Jacob, Esau, Genesis 25 and the oldest record of sibling rivalry). It’s particularly fraught for Hawaii, as our first ever survey of family businesses in Hawaii revealed that almost 50% of them report they have conflicts that disrupt the business and 70% do not have a succession plan.

The post 6 Things to Know About Family Businesses appeared first on ClarityKit.

How banks can make customers happy

Tuesday, May 23, 2017

post3A recent study by Accenture shows that banking customers are slowly becoming a fickle bunch, as their research shows that 58 percent of customers have had more than two financial services providers in the last three years, which is a precursor to switching banks. This is a distinct shift and a warning shot for banks to start investing more in customer retention, or CRM.

The post How banks can make customers happy appeared first on ClarityKit.

The Future of Smart Homes

Tuesday, May 16, 2017

post2Perhaps you’ve noticed the term the Internet of Things (IoT) being bandied about recently. This term, describing an increasingly interconnected world was first brought to light a few years ago with the fanciful futuristic notion of a completely connected home (you know, your alarm clock tells the coffee pot and water heater to crank up for your morning dash, and your car tells them both to shut down, and so on). With the popular acceptance of Siri,

The post The Future of Smart Homes appeared first on ClarityKit.

post1A: You catch them holding hands. Seriously, employee engagement has become a very serious business success metric lately. Not coincidentally, it may be because of recent studies that show only a small percentage of US employees are engaged. There are three simple questions that can tell you which ones are.

The post Q: How can you tell if your employees are engaged? appeared first on ClarityKit.

shutterstock_126095285A recent study of customer experience (CX) that queried 20,000 consumers relating to 10,000 brands found that 45% of consumers preferred a personalized experience in support interactions over personalized experiences in the marketing or purchase process.

The post Why a Personal Follow Up with Your Customers is the Key to Success appeared first on ClarityKit.

shutterstock_245965318 crop1During the Cold War, ABM often meant Anti-Ballistic Missiles, but in today’s fast-paced, no-edge-too-tiny world of commerce, it stands for Account Based Marketing. Also described as Key Account Marketing, it’s a strategy where a company focuses on growing existing business with an equal or higher priority than hustling new business.

The post Why More Companies are Launching ABM to Grow Business appeared first on ClarityKit.

shutterstock_386999542Right along with mammals and mankind, business is constantly changing …and at what seems to be an ever-increasing pace. According to a noted business advisor, complacent business leaders risk extinction by sticking with outdated assumptions of technology-enabled practices, human behavior and the very meaning of success.

The post Four Ways Business Must Change to Adapt to an Evolving World appeared first on ClarityKit.

Age of Convergence for Banking

Monday, March 20, 2017

Asian bankerIt’s the age of “convergence” for financial services and retail banking. The means the blurring of lines between traditional financial products and the acceleration of technologies that include mobile banking, distributed ledgers, and cognitive computing.

The post Age of Convergence for Banking appeared first on ClarityKit.

Critical ThinkingThe great education debate continues. Should the teaching of 21st-century skills replace the teaching of content? Because so much new knowledge is being created, should students focus on how to know instead of knowing?

The post Educators Debate Content and Critical Thinking appeared first on ClarityKit.