3 Things That Make Groups Effective

Tuesday, April 24, 2018

Untitled-3What makes a team effective? Is it trust? Cooperation? “Chemistry”? If you have no idea, don’t worry. Most people –or groups- don’t either. Which is not good, considering how many teams each of us are part of. Fortunately, we have the scoops on the three main elements that make for great teamwork. And, of course, we got it from research. It’s always research with us.

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Customer Relations Trends for 2018

Thursday, April 19, 2018

Untitled-3You read a lot about customer relations here. That’s because one of the best uses for research is for a business to find out more about their customers and how they relate to the product and service they provide, and then apply that knowledge to building –and growing- a vibrant and satisfying relationship. In short, successful companies have successful customer relationships. It’s not easy, and here’s what’s trending for that for 2018.

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Untitled-3OK, so you’re a small business owner who’s been burning the late night oil and have developed a killer new product or service. Congratulations! But guess what? There’s still more work to be done before you can take it to market.

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How to Maximize Customer Loyalty

Wednesday, March 21, 2018

Untitled-3Loyal customers are gold. Literally. They consistently use or employ your product or service, tell others about it, try new offerings, and best of all, give you a break (or two) if they happen to get a bad experience –which should be rare, right? So, what are the best things you can do to solidify and enhance this relationship? Research can tell you. (Repeat this to yourself frequently, and read on).

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Untitled-3“Work smarter, not harder.” We’ve all heard it before –or read it on some poster next to the one with a cat hanging on a wire. It sounds good, but how do you actually do that? Fortunately, there’s research to show us the way. (As always.)

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Can You Hear Me Now?

Monday, March 12, 2018

Untitled-3The vendor market for Voice of the Customer (VoC) products and services has been heating up, with numerous acquisitions and mergers on the production side, and more companies investing more resources in implementing and/or trying to improve them on the user side. It looks like we are on the precipice of a new stage in the evolution of VoC, so naturally, our question is (as usual), what does research tell us about this?

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What Research Reveals About Timing

Wednesday, February 21, 2018

timeWe love to say “timing is everything,” and as much as we like to say it, many don’t know that timing really can be everything …and oftentimes we have it all wrong. Want to know the best time to tackle a new project at work or schedule a big presentation? How about the best time to have surgery? Research, my friend; research can tell you.

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How to Break a Mental Block

Tuesday, February 20, 2018

Untitled-3We’ve all been there: Wrestling with a tough decision or trying to solve a hard problem and reaching a point where you’re definitely not getting anywhere. There may be a little pang of panic and then a stronger urge to buckle down even harder to muscle out the solution. But research shows that that’s not the best way.

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Research 101

Tuesday, February 20, 2018

Untitled-3In the spirit of budget-sensitive DIYers everywhere, here’s a little primer on research and what it can do for your business (hint: a lot). Call it Research Lite. No need to thank us, as we believe you’ll easily absorb this, take it to heart and will be calling us sooner or later.

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Ten Great CRM Fails

Friday, January 26, 2018

shutterstock_259280957-compressorPreviously, we enlightened you on the best way to select a CRM that will best fit your company’s needs.  However, just because you made the right choice doesn’t mean are out of the woods yet. You need to make sure the system does what you want (and need) it to do. That means staying on top of things, and not everyone does. Not doing so is just as bad as having the wrong system.

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